Refund Policy

Last updated: January 1, 2025

At Mobile Play Ledger, customer satisfaction is our priority. This Refund Policy outlines the terms and conditions under which you may be eligible for a refund on digital game purchases made through our website at https://mobileplayledger.com. Please read this policy carefully before completing your purchase.

1. General Refund Eligibility

As a provider of digital game keys, licenses, and downloadable content, we handle refunds on a case-by-case basis. Refunds may be issued under the following general circumstances:

• Non-Delivery of Product: If you do not receive your game key or download link within 48 hours of purchase, you are eligible for a full refund.
• Technical Malfunction: If the digital product you purchased is defective (e.g., non-functional key, corrupted download) and cannot be resolved by our support team within 72 hours.
• Duplicate Purchase: If you accidentally purchased the same item twice, we will issue a refund for the duplicate transaction within 14 days of purchase.

2. Refund Window

Refund requests must be submitted within 14 calendar days from the date of the original purchase. Requests received after this period will not be considered, except in cases of legal statutory rights that apply in your jurisdiction. We encourage you to review your order immediately after purchase to ensure compliance with your system requirements.

3. Non-Refundable Cases

The following situations are generally not eligible for a refund:

• Change of mind or user preference after the product has been downloaded or the key has been revealed.
• System incompatibility that could have been verified by checking the product description or minimum requirements.
• Loss of the digital product due to user negligence, such as account sharing, revealing the key publicly, or failure to save backup codes.
• Products marked as "Final Sale" or "Non-Refundable" at the point of sale.

4. How to Request a Refund

To initiate a refund request, please follow these steps:

• Contact our support team via email at [email protected].
• Use the subject line "Refund Request" and include your order number, purchase email address, and a detailed explanation of the issue.
• Attach any relevant evidence, such as error screenshots, transaction receipts, or correspondence with the game developer.

Our team will review your request within 5 to 7 business days. If approved, we will notify you and process the refund through the same payment method used for the original transaction.

5. Refund Processing Time

Once approved, refunds are typically processed within 5-10 business days. The actual timing for the funds to appear in your account depends on your bank or payment provider (e.g., PayPal, credit card issuer). Some payment gateways may take up to 30 days to reflect the refund. We guarantee our processing procedure but cannot control delays on the part of financial institutions.

6. Partial Refunds

In certain circumstances, we may offer a partial refund. This may apply when you purchased a bundle and only one or two items are defective, or when a discount code was applied incorrectly. Partial refunds will be determined at the discretion of our support team and communicated to you transparently.

7. Chargebacks and Disputes

If you file a chargeback or payment dispute with your bank or card provider without first contacting us, we reserve the right to suspend your user account and any associated licenses until the dispute is resolved. We strongly recommend contacting our support team first to resolve any billing issues directly.

8. Contact Information

For any questions regarding this Refund Policy or to submit a refund request, please contact us at:

Mobile Play Ledger
Email: [email protected]
Address: 123 Game Street, Digital City, DC 45678, United States

We aim to respond to all inquiries within 24-48 hours during business days (Monday to Friday, 9 AM - 6 PM PT).